Labelixa Billing, Cancellation and Refund Policy
Effective Date: August 30, 2026
Last updated: August 30, 2026
This Policy explains how billing, automatic renewal, cancellation, and refunds work for paid Labelixa plans operated by Newempo LLC ("Newempo," "we," "us," or "our"). It supplements, and should be read together with, the Labelixa Terms of Service. If there is a conflict, the Terms of Service govern, unless a separately signed agreement says otherwise.
Legal notice and mailing address:
Newempo LLC 30 N Gould St #40045 Sheridan, WY 82801, USA
Contact email: [email protected]
The address above is provided solely as Newempo LLC's legal notice and mailing address.
1. Scope
This Policy applies to paid Labelixa subscriptions. Free use of the Service is not billed and is governed by the Terms of Service. Current plans, features, quotas, prices, and billing intervals are shown on the Labelixa pricing page and in the checkout at the time of purchase.
2. Plans and Billing Intervals
Paid plans may be billed monthly or annually, as selected at checkout. The plan, its billing interval, and its price are shown before you complete the purchase.
3. Automatic Renewal
Monthly and annual subscriptions renew automatically until cancelled. Before you purchase, the checkout clearly shows the renewal interval, the renewal price, and how to cancel, and your agreement to recurring billing is obtained at that point. A renewal price increase applies no earlier than your next renewal and only after reasonable advance notice; you may cancel before the higher price takes effect.
4. Payment Processing
Payments are processed by Stripe. Full payment-card details are collected and processed by Stripe and are not stored on Labelixa application servers. Labelixa may receive limited subscription, billing-period, and transaction metadata necessary to operate your account. Your use of Stripe is subject to Stripe's own terms and privacy policy.
5. Taxes
Prices are displayed in US Dollars (USD). Unless expressly stated otherwise, displayed prices exclude applicable indirect taxes. Where Newempo LLC is legally required to collect them, applicable sales tax, VAT, GST, or similar taxes may be added to your charge. This Policy does not claim that Newempo LLC is registered for tax in every jurisdiction.
6. Cancellation
You may cancel a paid subscription at any time through the Stripe customer portal, accessible from your account. Normal cancellation takes effect at the end of the current paid period, after which the subscription does not renew.
7. Access After Cancellation
After you cancel, your paid access continues until the end of the current paid period. Cancellation does not end your access immediately and, except as described in this Policy or required by mandatory law, does not entitle you to a refund for the remainder of that period.
8. Refunds
Monthly and annual subscription payments are generally non-refundable. We do not provide an automatic prorated refund or credit for unused time or unused quota after cancellation. This Policy does not state that all sales are final in every jurisdiction. Confirmed billing errors (Section 10) and mandatory legal rights (Section 14) are unaffected.
9. Add-on Packs (No Longer Offered)
Add-on packs are no longer offered and can no longer be purchased. They were withdrawn on 30 August 2026, when plan quotas moved to a daily window and became large enough that a one-time pack no longer served a purpose. If a daily quota is not sufficient, the appropriate step is to move to a higher plan. No add-on quota is outstanding. The section number is retained so that references elsewhere remain accurate.
10. Billing Errors and Duplicate Charges
Duplicate charges, confirmed billing errors, or technical charging errors may be reviewed and corrected on a case-by-case basis. If you believe you have been charged incorrectly, contact [email protected] and we will review the charge.
11. Failed Payments
If a payment fails, Stripe may retry the charge, and you may be asked to update your payment method. Where valid charges remain unpaid after reasonable notice, we may suspend or downgrade the paid features of your account. Valid outstanding charges remain payable. Your mandatory legal protections remain unaffected.
12. Account Deletion
You may request deletion of your account. Deletion behavior depends on whether you have an active paid subscription:
- Free or non-subscription accounts may be deleted immediately. API access is invalidated, and the linked live account and usage records are removed.
- Paid accounts: subscription renewal is cancelled first; your access continues until the current paid period ends; final account deletion occurs after that period. No automatic prorated refund is issued. If the subscription cancellation cannot be completed, account deletion does not proceed.
Payment records and residual copies in rolling backups may remain where required by law or by provider retention.
13. Enterprise and On-Premise Purchases
Enterprise and On-Premise purchases may be governed by a quotation, order form, master services agreement ("MSA"), or other signed agreement. Where a signed agreement conflicts with this general Policy, the signed agreement controls for that customer. Custom billing, invoice, refund, tax, cancellation, or support terms may apply under that agreement.
14. Mandatory Legal Rights
This Policy does not remove or limit any right that cannot legally be waived. Where a statutory withdrawal or refund right applies to you, you may exercise it by contacting [email protected]. Labelixa is primarily offered for business and professional use.
15. Contact
For billing questions, cancellations you cannot complete in the portal, or refund reviews, contact us at:
Newempo LLC 30 N Gould St #40045 Sheridan, WY 82801, USA
Email: [email protected]
The address above is Newempo LLC's legal notice and mailing address.