Labelixa Billing, Cancellation and Refund Policy
Effective Date: September 24, 2026
Last updated: September 24, 2026
This Policy explains how billing, automatic renewal, cancellation, and refunds work for paid Labelixa plans operated by Newempo LLC ("Newempo," "we," "us," or "our"). It supplements, and should be read together with, the Labelixa Terms of Service. If there is a conflict, the Terms of Service govern, unless a separately signed agreement says otherwise.
Legal notice and mailing address:
Newempo LLC 30 N Gould St #40045 Sheridan, WY 82801, USA
Contact email: [email protected]
The address above is provided solely as Newempo LLC's legal notice and mailing address.
1. Scope
This Policy applies to paid Labelixa subscriptions. Free use of the Service is not billed and is governed by the Terms of Service. Current plans, features, quotas, prices, and billing intervals are shown on the Labelixa pricing page and in the checkout at the time of purchase.
2. Plans and Billing Intervals
Paid plans may be billed monthly or annually, as selected at checkout. The plan, its billing interval, and its price are shown before you complete the purchase.
Quotas. Plan quotas are monthly, counted separately for labels and requests, and renew on your subscription day (on the Free plan, on the first day of the calendar month, UTC). A daily label ceiling applies within the monthly quota. A plan change takes effect when the new plan becomes active on your subscription, and the new plan's quota applies from that moment. Extra usage packs are not sold (Section 9). The counting rules are in Section 9 of the Terms of Service.
Annual billing. An annual subscription is twelve months of service paid upfront at the price of ten monthly payments (Starter 90, Professional 290, Business 790 USD per year, plus any applicable tax). The monthly quota renews every month of the term; the year's quota is not granted upfront.
3. Automatic Renewal
Monthly and annual subscriptions renew automatically until cancelled. Before you purchase, the checkout clearly shows the renewal interval, the renewal price, and how to cancel, and your agreement to recurring billing is obtained at that point. A renewal price increase applies no earlier than your next renewal and only after reasonable advance notice; you may cancel before the higher price takes effect.
Free trial. Where a free trial is offered at checkout, no charge is made when the trial starts, but a valid payment method is required. The trial length, the plan, the price after the trial, and the date of the first charge are shown before you start. The first charge is made on that date unless you cancel before it through the subscription management page (Section 6); cancelling during the trial means nothing is charged. One free trial per customer.
4. Payment Processing
Payments are processed by Stripe. For subscriptions purchased on or after September 21, 2026, Stripe is the merchant of record: it is the seller on your receipt, collects and remits applicable taxes, and handles disputes and transaction-level support; your card statement shows a Stripe or Link descriptor. For earlier subscriptions Stripe remains our payment processor and Newempo LLC the seller. Full payment-card details are collected and processed by Stripe and are not stored on Labelixa application servers. Labelixa receives limited subscription, billing-period, and transaction metadata necessary to operate your account. Your use of Stripe is subject to Stripe's and Link's own terms and privacy policy.
5. Taxes
Prices are displayed in US Dollars (USD) and, unless expressly stated otherwise, exclude applicable indirect taxes. Where Stripe is the merchant of record, Stripe calculates and adds applicable sales tax, VAT, GST, or similar taxes at checkout for the jurisdictions it supports, and remits them; the checkout may show an equivalent amount in your local currency, the USD price being the plan price. Where Newempo LLC is the seller and legally required to collect them, applicable taxes may be added to your charge. This Policy does not claim that Newempo LLC is registered for tax in every jurisdiction.
6. Cancellation
You may cancel a paid subscription at any time from your account, through the subscription management page provided by Stripe (the Stripe customer portal or, where Stripe is the merchant of record, the Link subscription page). Normal cancellation takes effect at the end of the current paid period, after which the subscription does not renew.
7. Access After Cancellation
After you cancel, your paid access continues until the end of the current paid period. Cancellation does not end your access immediately and, except as described in this Policy or required by mandatory law, does not entitle you to a refund for the remainder of that period.
8. Refunds
Monthly and annual subscription payments are generally non-refundable. We do not provide an automatic prorated refund or credit for unused time or unused quota after cancellation. Where Stripe is the merchant of record, Stripe may issue a refund within sixty (60) days of purchase in certain cases (for example, a dispute or a duplicate charge); such requests are reviewed within the window Stripe provides, and a refund issued by Stripe under its own rules is not a change to this Policy. This Policy does not state that all sales are final in every jurisdiction. Confirmed billing errors (Section 10) and mandatory legal rights (Section 14) are unaffected.
9. Add-on Packs (No Longer Offered)
Add-on packs are no longer offered and can no longer be purchased. They were withdrawn on 30 August 2026, when plan quotas moved to a daily window and became large enough that a one-time pack no longer served a purpose. If your quota is not sufficient, the appropriate step is to move to a higher plan. No add-on quota is outstanding. The section number is retained so that references elsewhere remain accurate.
10. Billing Errors and Duplicate Charges
Duplicate charges, confirmed billing errors, or technical charging errors may be reviewed and corrected on a case-by-case basis. If you believe you have been charged incorrectly, contact [email protected] and we will review the charge. Where Stripe is the merchant of record, Stripe or Link may also receive your request directly and refer it to us; we answer such referrals within forty-eight (48) hours, after which Stripe may decide the request under its own rules.
11. Failed Payments
If a payment fails, Stripe may retry the charge, and you may be asked to update your payment method. Where valid charges remain unpaid after reasonable notice, we may suspend or downgrade the paid features of your account. Valid outstanding charges remain payable. Your mandatory legal protections remain unaffected.
12. Account Deletion
You may request deletion of your account. Deletion behavior depends on whether you have an active paid subscription:
- Free or non-subscription accounts may be deleted immediately. API access is invalidated, and the linked live account and usage records are removed.
- Paid accounts: subscription renewal is cancelled first; your access continues until the current paid period ends; final account deletion occurs after that period. No automatic prorated refund is issued. If the subscription cancellation cannot be completed, account deletion does not proceed.
Payment records and residual copies in rolling backups may remain where required by law or by provider retention.
13. Enterprise and On-Premise Purchases
Enterprise and On-Premise purchases may be governed by a quotation, order form, master services agreement ("MSA"), or other signed agreement. Where a signed agreement conflicts with this general Policy, the signed agreement controls for that customer. Custom billing, invoice, refund, tax, cancellation, or support terms may apply under that agreement.
14. Mandatory Legal Rights
This Policy does not remove or limit any right that cannot legally be waived. Where a statutory withdrawal or refund right applies to you, you may exercise it by contacting [email protected]. Labelixa is primarily offered for business and professional use.
15. Contact
For billing questions, cancellations you cannot complete in the portal, or refund reviews, contact us at:
Newempo LLC 30 N Gould St #40045 Sheridan, WY 82801, USA
Email: [email protected]
The address above is Newempo LLC's legal notice and mailing address.